Contact Us
Welcome to Lew-Magram.com!
Your source for fabulous, affordable fashion! We love hearing from you, so if you wish to contact us for any reason, just check below for the proper address. If you have questions, please first check our Questions? and Privacy and Security information for your answer.
Our place of business
Got something to say? Direct written correspondence to Customer Service, Lew Magram, 421 Landmark Drive, Wilmington, NC 28410
E-mail
You can contact us by email at CustomerService@Lew-Magram.com. Please include name, address, telephone number, and order number in your message. We strive to answer all e-mail questions within 24 hours.
To order by phone
Call us 24 hours a day, 7 days a week at 1-800-624-7267. Spanish-speaking operators are available.
For customer service
Call us 24 hours a day, 7 days a week at 1-800-964-1955.
For questions about your Lew Magram credit card account
Call toll-free at 1-800-964-1966, Monday through Saturday from 8:00 am to 9:00 pm(EST). Please have available your credit account number, Name, Address, Zip Code and approximate date your order was placed.
Fax your order
You can fax your order to 1-800-964-1975, 24 hours a day, 7 days a week.
1. What are my shipping costs?
2. How long will it take to receive my order?
3. Does Lew Magram ship to international destinations?
4. What is Lew Magram's return policy?
5. When will I be charged for my order?
6. What forms of payment does Lew Magram accept?
7. Is it safe to send my credit card information over the internet?
8. What if I have a question about my order?
9. What if I have a question about my Lew Magram credit card?
10. How do you protect my privacy and security?
11. What is Lew Magram guarantee?
1. What are my shipping costs?
Shipping cost options are based on your order value and the shipping method you've chosen. You can view shipping costs here or by clicking on “Shipping” at the top of this page.
2. How long will it take to receive my order?
In-stock items ship within 2 business days. Delivery time through our standard delivery service will vary depending upon your location, but please allow 5-9 business days after we ship for receipt of your merchandise. If you would like your items faster, choose our express delivery service and you can expect to receive your in-stock items within 3-5 business days after we ship. Selections ordered together are not always shipped together. Credit card orders are not billed until shipment. Please allow an additional 2 business days to process new Lew Magram credit applications.
3. Does Lew Magram ship to international destinations?
No, at this time we only ship to destinations within the USA.
4. What is Lew Magram's return policy?
You can view our Return Policy here or click on “Return Policy” above.
5. When will I be charged for my order?
Credit card orders are billed after your order has shipped.
6. What forms of payment does Lew Magram accept?
Lew Magram accepts the Lew Magram, Visa, Mastercard, American Express, Discover/Novus and Diners Club credit cards.
7. Is it safe to send my credit card information over the internet?
Yes, All credit card information sent through the lewmagram site is encrypted for your safety. For more information on our Privacy Policy click here.
8. What if I have a question about my order?
Questions about your order can be answered by contacting us through one of the methods above.
9. What if I have a question about my LM credit card?
Please see contact information above for questions about your LM credit card.
10. How do you protect my privacy and security?
We are as concerned as you about the privacy and security of your personal information. We have established policies to ensure your online protection. Please review our Privacy Policy for more information.
11. What is Lew Magrams guarantee?
Be assured that our items are represented accurately, and carefully chosen for quality. If you're not completely satisfied with our selection, return it to us (in original condition) for refund or exchange (sorry, we do not refund shipping and handling charges). Easy return instructions are included with your order.
